Stats on Finalised cases per Nature of Complaint
| NATURE OF COMPLAINT | W/P Resolved in favour of Complainant | W/P Resolved in favour of Insurer | ||
| No.of Cases | % | No.of Cases | % | |
| Poor communications/documents or information not supplied/poor service | 9 | 30.0% | 21 | 70.0% |
| Claims declined(policy terms or conditions not recognised or met) | 13 | 22.0% | 46 | 78.0% |
| Claims declined(non-disclosure) | 1 | 9.1% | 10 | 90.9% |
| Dissatisfaction with policy performance and maturity values | 0 | 0.0% | 0 | 0.0% |
| Dissatisfaction with surrender or paid up values | 0 | 0.0% | 2 | 100.0% |
| Misselling | 0 | 0.0% | 0 | 0.0% |
| Lapsing | 1 | 50.0% | 1 | 50.0% |
| Miscellaneous | 2 | 28.6% | 5 | 71.4% |
| TOTAL | 26 | 23.4% | 85 | 76.6% |
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