Stats on Finalised cases per Nature of Complaint
| NATURE OF COMPLAINT | W/P Resolved in favour of Complainant | W/P Resolved in favour of Insurer | ||
| No.of Cases | % | No.of Cases | % | |
| Poor communications/documents or information not supplied/poor service | 52 | 38.2% | 84 | 61.8% |
| Claims declined(policy terms or conditions not recognised or met) | 68 | 36.4% | 119 | 63.6% |
| Claims declined(non-disclosure) | 4 | 13.8% | 25 | 86.2% |
| Dissatisfaction with policy performance and maturity values | 5 | 20.8% | 19 | 79.2% |
| Dissatisfaction with surrender or paid up values | 1 | 9.1% | 10 | 90.9% |
| Misselling | 1 | 100.0% | 0 | 0.0% |
| Lapsing | 11 | 57.9% | 8 | 42.1% |
| Miscellaneous | 4 | 14.8% | 23 | 85.2% |
| TOTAL | 146 | 33.6% | 288 | 66.4% |
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