Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT W/P Resolved in favour of Complainant
No.of Cases %
Poor communications/documents or information not supplied/poor service 43 79.1%
Claims declined(policy terms or conditions not recognised or met) 29 69.0%
Claims declined(non-disclosure) 0 0.0%
Dissatisfaction with policy performance and maturity values 0 0.0%
Dissatisfaction with surrender or paid up values 0 0.0%
Misselling 0 0.0%
Lapsing 14 85.7%
Miscellaneous2 6 33.3%
TOTAL 92 73.9%

Complaints Data

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