Stats on Finalised cases per Nature of Complaint
| NATURE OF COMPLAINT | W/P Resolved in favour of Complainant | ||
| No.of Cases | % | ||
| Poor communications/documents or information not supplied/poor service | 43 | 79.1% | |
| Claims declined(policy terms or conditions not recognised or met) | 29 | 69.0% | |
| Claims declined(non-disclosure) | 0 | 0.0% | |
| Dissatisfaction with policy performance and maturity values | 0 | 0.0% | |
| Dissatisfaction with surrender or paid up values | 0 | 0.0% | |
| Misselling | 0 | 0.0% | |
| Lapsing | 14 | 85.7% | |
| Miscellaneous2 | 6 | 33.3% | |
| TOTAL | 92 | 73.9% | |
