Stats on Finalised cases per Nature of Complaint
| NATURE OF COMPLAINT | W/P Resolved in favour of Complainant | ||
| No.of Cases | % | ||
| Poor communications/documents or information not supplied/poor service | 40 | 42.5% | |
| Claims declined(policy terms or conditions not recognised or met) | 67 | 25.4% | |
| Claims declined(non-disclosure) | 4 | 0.0% | |
| Dissatisfaction with policy performance and maturity values | 0 | 0.0% | |
| Dissatisfaction with surrender or paid up values | 1 | 0.0% | |
| Misselling | 1 | 100% | |
| Lapsing | 5 | 40% | |
| Miscellaneous | 3 | 33.3% | |
| TOTAL | 121 | 31.4% | |
