Stats on Finalised cases per Nature of Complaint
| NATURE OF COMPLAINT | W/P Resolved in favour of Complainant | ||
| No.of Cases | % | ||
| Poor communications/documents or information not supplied/poor service | 38 | 52.6% | |
| Claims declined(policy terms or conditions not recognised or met) | 53 | 39.6% | |
| Claims declined(non-disclosure) | 0 | 0.0% | |
| Dissatisfaction with policy performance and maturity values | 5 | 0.0% | |
| Dissatisfaction with surrender or paid up values | 3 | 0.0% | |
| Misselling | 2 | 0.0% | |
| Lapsing | 6 | 0.0% | |
| Miscellaneous | 2 | 0.0% | |
| TOTAL | 109 | 38.5% | |
