Stats on Finalised cases per Nature of Complaint
| NATURE OF COMPLAINT | W/P Resolved in favour of Complainant | ||
| No.of Cases | % | ||
| Poor communications/documents or information not supplied/poor service | 19 | 26.3% | |
| Claims declined(policy terms or conditions not recognised or met) | 44 | 9.1% | |
| Claims declined(non-disclosure) | 8 | 12.5% | |
| Dissatisfaction with policy performance and maturity values | 0 | 0.0% | |
| Dissatisfaction with surrender or paid up values | 0 | 0.0% | |
| Misselling | 1 | 0.0% | |
| Lapsing | 3 | 0.0% | |
| Miscellaneous | 1 | 0.0% | |
| TOTAL | 76 | 11.8% | |
