Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT W/P Resolved in favour of Complainant
No.of Cases %
Poor communications/documents or information not supplied/poor service 58 36.2%
Claims declined(policy terms or conditions not recognised or met) 70 30.0%
Claims declined(non-disclosure) 3 100.0%
Dissatisfaction with policy performance and maturity values 0 0.0%
Dissatisfaction with surrender or paid up values 7 14.3%
Misselling 1 0.0%
Lapsing 5 80.0%
Miscellaneous 9 55.6%
TOTAL 153 35.9%

Complaints Data

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