Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT W/P Resolved in favour of Complainant
No.of Cases %
Poor communications/documents or information not supplied/poor service 14 71.4%
Claims declined(policy terms or conditions not recognised or met) 46 32.6%
Claims declined(non-disclosure) 2 0.0%
Dissatisfaction with policy performance and maturity values 0 0.0%
Dissatisfaction with surrender or paid up values 0 0.0%
Misselling 0 0.0%
Lapsing 5 80.0%
Miscellaneous 3 33.3%
TOTAL 70 42.9%

Complaints Data

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