Stats on Finalised cases per Nature of Complaint
| NATURE OF COMPLAINT | W/P Resolved in favour of Complainant | ||
| No.of Cases | % | ||
| Poor communications/documents or information not supplied/poor service | 137 | 60.6% | |
| Claims declined(policy terms or conditions not recognised or met) | 188 | 36.2% | |
| Claims declined(non-disclosure) | 12 | 25.0% | |
| Dissatisfaction with policy performance and maturity values | 1 | 100.0% | |
| Dissatisfaction with surrender or paid up values | 3 | 0.0% | |
| Misselling | 2 | 0.0% | |
| Lapsing | 28 | 28.6% | |
| Miscellaneous | 3 | 33.3% | |
| TOTAL | 374 | 43.9% | |
