Stats on Finalised cases per Nature of Complaint
| NATURE OF COMPLAINT | W/P Resolved in favour of Complainant | ||
| No.of Cases | % | ||
| Poor communications/documents or information not supplied/poor service | 124 | 48.4% | |
| Claims declined(policy terms or conditions not recognised or met) | 153 | 28.1% | |
| Claims declined(non-disclosure) | 28 | 25,0% | |
| Dissatisfaction with policy performance and maturity values | 14 | 21.4% | |
| Dissatisfaction with surrender or paid up values | 14 | 21.4% | |
| Misselling | 2 | 0.0% | |
| Lapsing | 22 | 40.9% | |
| Miscellaneous | 25 | 20.0% | |
| TOTAL | 382 | 34.0% | |
