Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT W/P Resolved in favour of Complainant
No.of Cases %
Poor communications/documents or information not supplied/poor service 124 48.4%
Claims declined(policy terms or conditions not recognised or met) 153 28.1%
Claims declined(non-disclosure) 28 25,0%
Dissatisfaction with policy performance and maturity values 14 21.4%
Dissatisfaction with surrender or paid up values 14 21.4%
Misselling 2 0.0%
Lapsing 22 40.9%
Miscellaneous 25 20.0%
TOTAL 382 34.0%

Complaints Data

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