Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT W/P Resolved in favour of Complainant
No.of Cases %
Poor communications/documents or information not supplied/poor service 88 34.1%
Claims declined(policy terms or conditions not recognised or met) 78 35.9%
Claims declined(non-disclosure) 8 37.5%
Dissatisfaction with policy performance and maturity values 36 13.9%
Dissatisfaction with surrender or paid up values 8 12.5%
Misselling 2 50.0%
Lapsing 18 33.0%
Miscellaneous 8 25.0%
TOTAL 246 30.9%

Complaints Data

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