Stats on Finalised cases per Nature of Complaint
| NATURE OF COMPLAINT | W/P Resolved in favour of Complainant | ||
| No.of Cases | % | ||
| Poor communications/documents or information not supplied/poor service | 88 | 34.1% | |
| Claims declined(policy terms or conditions not recognised or met) | 78 | 35.9% | |
| Claims declined(non-disclosure) | 8 | 37.5% | |
| Dissatisfaction with policy performance and maturity values | 36 | 13.9% | |
| Dissatisfaction with surrender or paid up values | 8 | 12.5% | |
| Misselling | 2 | 50.0% | |
| Lapsing | 18 | 33.0% | |
| Miscellaneous | 8 | 25.0% | |
| TOTAL | 246 | 30.9% | |
