Stats on Finalised cases per Nature of Complaint
| NATURE OF COMPLAINT | W/P Resolved in favour of Complainant | ||
| No.of Cases | % | ||
| Poor communications/documents or information not supplied/poor service | 60 | 30.0% | |
| Claims declined(policy terms or conditions not recognised or met) | 93 | 45.2% | |
| Claims declined(non-disclosure) | 10 | 30.0% | |
| Dissatisfaction with policy performance and maturity values | 14 | 7.1% | |
| Dissatisfaction with surrender or paid up values | 5 | 0.0% | |
| Misselling | 0 | 0.0% | |
| Lapsing | 12 | 33.3% | |
| Miscellaneous | 19 | 26.3% | |
| TOTAL | 213 | 34.3% | |
