Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT W/P Resolved in favour of Complainant
No.of Cases %
Poor communications/documents or information not supplied/poor service 60 30.0%
Claims declined(policy terms or conditions not recognised or met) 93 45.2%
Claims declined(non-disclosure) 10 30.0%
Dissatisfaction with policy performance and maturity values 14 7.1%
Dissatisfaction with surrender or paid up values 5 0.0%
Misselling 0 0.0%
Lapsing 12 33.3%
Miscellaneous 19 26.3%
TOTAL 213 34.3%

Complaints Data

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