Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT W/P Resolved in favour of Complainant
No.of Cases %
Poor communications/documents or information not supplied/poor service 32 43.8%
Claims declined(policy terms or conditions not recognised or met) 67 23.9%
Claims declined(non-disclosure) 1 0.0%
Dissatisfaction with policy performance and maturity values 2 0.0%
Dissatisfaction with surrender or paid up values 0 0.0%
Misselling 0 0.0%
Lapsing 7 28.6%
Miscellaneous 4 25.0%
TOTAL 113 29.2%

Complaints Data

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