Stats on Finalised cases per Nature of Complaint
| NATURE OF COMPLAINT | W/P Resolved in favour of Complainant | ||
| No.of Cases | % | ||
| Poor communications/documents or information not supplied/poor service | 32 | 43.8% | |
| Claims declined(policy terms or conditions not recognised or met) | 67 | 23.9% | |
| Claims declined(non-disclosure) | 1 | 0.0% | |
| Dissatisfaction with policy performance and maturity values | 2 | 0.0% | |
| Dissatisfaction with surrender or paid up values | 0 | 0.0% | |
| Misselling | 0 | 0.0% | |
| Lapsing | 7 | 28.6% | |
| Miscellaneous | 4 | 25.0% | |
| TOTAL | 113 | 29.2% | |
