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Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT W/P Resolved in favour of Complainant
No.of Cases %
Poor communications/documents or information not supplied/poor service 149 34.2%
Claims declined(policy terms or conditions not recognised or met) 159 28.3%
Claims declined(non-disclosure) 30 23.3%
Dissatisfaction with policy performance and maturity values 14 7.1%
Dissatisfaction with surrender or paid up values 7 14.3%
Misselling 2 50.0%
Lapsing 45 35.6%
Miscellaneous 31 16.1%
TOTAL 437 29.1%

Complaints Data

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