Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT W/P Resolved in favour of Complainant
No.of Cases %
Poor communications/documents or information not supplied/poor service 23 65.2%
Claims declined(policy terms or conditions not recognised or met) 59 64.4%
Claims declined(non-disclosure) 1 100.0%
Dissatisfaction with policy performance and maturity values 0 0.0%
Dissatisfaction with surrender or paid up values 0 0.0%
Misselling 0 0.0%
Lapsing 6 50.0%
Miscellaneous 1 100.0%
TOTAL 90 64.4%

Complaints Data

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