Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT W/P Resolved in favour of Complainant
No.of Cases %
Poor communications/documents or information not supplied/poor service 38 36.8%
Claims declined(policy terms or conditions not recognised or met) 61 18.0%
Claims declined(non-disclosure) 0 0.0%
Dissatisfaction with policy performance and maturity values 3 0.0%
Dissatisfaction with surrender or paid up values 3 0.0%
Misselling 2 50.0%
Lapsing 10 20.0%
Miscellaneous 5 20.0%
TOTAL 122 23.8%

Complaints Data

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