Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT W/P Resolved in favour of Complainant
No.of Cases %
Poor communications/documents or information not supplied/poor service 48 16.7%
Claims declined(policy terms or conditions not recognised or met) 62 19.4%
Claims declined(non-disclosure) 16 12.5%
Dissatisfaction with policy performance and maturity values 27 7.4%
Dissatisfaction with surrender or paid up values 8 0.0%
Misselling 2 50.0%
Lapsing 5 0.0%
Miscellaneous 16 12.5%
TOTAL 184 14.7%

Complaints Data

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