Table 1 and Table 2 published below apply to the period from 1 January 2020 to 31 December 2020 (‘the applicable period’).
Table 1 shows
The total number of new complaints received in the applicable period per insurer.
(Some of these complaints were sent on to the insurer to try and resolve with the complainant directly. If not resolved to the complainant’s satisfaction, our office then took up the complaint).
% of Total
The number of new complaints received in the applicable period per insurer expressed as a percentage (to two decimal places) of the total number of new complaints received by our office.
Those complaints in respect of which a case file was opened and the complaint was investigated by our office.
Complaints finalised in the applicable period. (These include complaints received prior to 1 January 2020)
% Resolved wholly/partially in favour of the complainant
For cases finalised in the applicable period, the percentage that were resolved wholly or partially (W/P) in favour of the complainant (by way of settlement, mediation, conciliation, recommendation or determination).
Table 2 shows
Finalised cases per nature of complaint per insurer
In Table 1, in the column titled ‘Cases Finalised’, you can access Table 2 for that insurer.
Table 2 categorises finalised cases according to ‘nature of the complaint’.
For each category, the table shows the total number of finalised cases for that category and, of that total, the number of finalised cases resolved wholly or partially (W/P) in favour of the complainant.
Subscribing Members Complaints Data 2020
1Life Insurance Limited
|Complaints Received||% of Total||Cases Considered||Cases Finalised
Click to Table 2
|% Resolved W/P in favour of|