Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT No.of Cases W/P Resolved in favour of Complainant
Poor communications/documents or information not supplied/poor service 15 3
Claims declined(policy terms or conditions not recognised or met) 57 17
Claims declined(non-disclosure) 0 0
Dissatisfaction with policy performance and maturity values 0 0
Dissatisfaction with surrender or paid up values 0 0
Misselling 0 0
Lapsing 4 0
Miscellaneous 1 1
TOTAL 77 21

Return to Main: Complaints Data

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