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Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT No.of Cases W/P Resolved in favour of Complainant
Poor communications/documents or information not supplied/poor service 41 24
Claims declined(policy terms or conditions not recognised or met) 54 19
Claims declined(non-disclosure) 2 0
Dissatisfaction with policy performance and maturity values 6 1
Dissatisfaction with surrender or paid up values 1 0
Misselling 0 0
Lapsing 6 1
Miscellaneous 1 0
TOTAL 111 45

Complaints Data

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