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Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT No.of Cases W/P Resolved in favour of Complainant
Poor communications/documents or information not supplied/poor service 41 11
Claims declined(policy terms or conditions not recognised or met) 101 26
Claims declined(non-disclosure) 16 2
Dissatisfaction with policy performance and maturity values 2 0
Dissatisfaction with surrender or paid up values 2 0
Misselling 0 0
Lapsing 4 0
Miscellaneous 8 3
TOTAL 174 42

Return to Main: Complaints Data

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