Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT No.of Cases W/P Resolved in favour of Complainant
Poor communications/documents or information not supplied/poor service 92 51
Claims declined(policy terms or conditions not recognised or met) 191 54
Claims declined(non-disclosure) 14 2
Dissatisfaction with policy performance and maturity values 0 0
Dissatisfaction with surrender or paid up values 3 0
Misselling 1 1
Lapsing 31 14
Miscellaneous 2 2
TOTAL 334 124

Return to Main: Complaints Data

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