Stats on Finalised cases per Nature of Complaint
| NATURE OF COMPLAINT | No.of Cases | W/P Resolved in favour of Complainant | |
| Poor communications/documents or information not supplied/poor service | 15 | 8 | |
| Claims declined(policy terms or conditions not recognised or met) | 10 | 5 | |
| Claims declined(non-disclosure) | 0 | 0 | |
| Dissatisfaction with policy performance and maturity values | 1 | 0 | |
| Dissatisfaction with surrender or paid up values | 0 | 0 | |
| Misselling | 0 | 0 | |
| Lapsing | 2 | 0 | |
| Miscellaneous | 0 | 0 | |
| TOTAL | 28 | 13 | |
