Stats on Finalised cases per Nature of Complaint
| NATURE OF COMPLAINT | No.of Cases | W/P Resolved in favour of Complainant |
| Poor communications/documents or information not supplied/poor service | 143 | 38 |
| Claims declined(policy terms or conditions not recognised or met) | 172 | 35 |
| Claims declined(non-disclosure) | 17 | 5 |
| Dissatisfaction with policy performance and maturity values | 22 | 4 |
| Dissatisfaction with surrender or paid up values | 11 | 0 |
| Misselling | 4 | 1 |
| Lapsing | 52 | 24 |
| Miscellaneous | 24 | 8 |
| TOTAL | 445 | 115 |
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