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Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT No.of Cases W/P Resolved in favour of Complainant
Poor communications/documents or information not supplied/poor service 143 38
Claims declined(policy terms or conditions not recognised or met) 172 35
Claims declined(non-disclosure) 17 5
Dissatisfaction with policy performance and maturity values 22 4
Dissatisfaction with surrender or paid up values 11 0
Misselling 4 1
Lapsing 52 24
Miscellaneous 24 8
TOTAL 445 115

Return to Main: Complaints Data

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