Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT No.of Cases W/P Resolved in favour of Complainant
Poor communications/documents or information not supplied/poor service 26 16
Claims declined(policy terms or conditions not recognised or met) 51 23
Claims declined(non-disclosure) 1 1
Dissatisfaction with policy performance and maturity values 0 0
Dissatisfaction with surrender or paid up values 0 0
Misselling 2 2
Lapsing 4 0
Miscellaneous 1 0
TOTAL 85 42

Complaints Data

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