Stats on Finalised cases per Nature of Complaint
| NATURE OF COMPLAINT | No.of Cases | W/P Resolved in favour of Complainant | |
| Poor communications/documents or information not supplied/poor service | 26 | 16 | |
| Claims declined(policy terms or conditions not recognised or met) | 51 | 23 | |
| Claims declined(non-disclosure) | 1 | 1 | |
| Dissatisfaction with policy performance and maturity values | 0 | 0 | |
| Dissatisfaction with surrender or paid up values | 0 | 0 | |
| Misselling | 2 | 2 | |
| Lapsing | 4 | 0 | |
| Miscellaneous | 1 | 0 | |
| TOTAL | 85 | 42 | |
