Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT No.of Cases W/P Resolved in favour of Complainant
Poor communications/documents or information not supplied/poor service 21 8
Claims declined(policy terms or conditions not recognised or met) 65 29
Claims declined(non-disclosure) 1 0
Dissatisfaction with policy performance and maturity values 0 0
Dissatisfaction with surrender or paid up values 0 0
Misselling 0 0
Lapsing 2 0
Miscellaneous 1 0
TOTAL 90 37

Complaints Data

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