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Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT No.of Cases W/P Resolved in favour of Complainant
Poor communications/documents or information not supplied/poor service 27 12
Claims declined(policy terms or conditions not recognised or met) 47 17
Claims declined(non-disclosure) 5 1
Dissatisfaction with policy performance and maturity values 3 0
Dissatisfaction with surrender or paid up values 1 0
Misselling 0 0
Lapsing 5 3
Miscellaneous 2 1
TOTAL 90 34

Complaints Data

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