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Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT No.of Cases W/P Resolved in favour of Complainant
Poor communications/documents or information not supplied/poor service 43 13
Claims declined(policy terms or conditions not recognised or met) 79 17
Claims declined(non-disclosure) 16 1
Dissatisfaction with policy performance and maturity values 5 0
Dissatisfaction with surrender or paid up values 2 0
Misselling 0 0
Lapsing 12 4
Miscellaneous 8 0
TOTAL 165 35

Return to Main: Complaints Data

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