Stats on Finalised cases per Nature of Complaint
| NATURE OF COMPLAINT | No.of Cases | W/P Resolved in favour of Complainant |
| Poor communications/documents or information not supplied/poor service | 216 | 114 |
| Claims declined(policy terms or conditions not recognised or met) | 219 | 96 |
| Claims declined(non-disclosure) | 4 | 1 |
| Dissatisfaction with policy performance and maturity values | 4 | 0 |
| Dissatisfaction with surrender or paid up values | 2 | 2 |
| Misselling | 1 | 1 |
| Lapsing | 53 | 24 |
| Miscellaneous | 19 | 4 |
| TOTAL | 518 | 242 |
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