Stats on Finalised cases per Nature of Complaint
| NATURE OF COMPLAINT | No.of Cases | W/P Resolved in favour of Complainant |
| Poor communications/documents or information not supplied/poor service | 108 | 39 |
| Claims declined(policy terms or conditions not recognised or met) | 145 | 46 |
| Claims declined(non-disclosure) | 34 | 11 |
| Dissatisfaction with policy performance and maturity values | 20 | 2 |
| Dissatisfaction with surrender or paid up values | 9 | 0 |
| Misselling | 0 | 0 |
| Lapsing | 36 | 8 |
| Miscellaneous | 36 | 6 |
| TOTAL | 388 | 112 |
Return to Main: Complaints Data
