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Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT No.of Cases W/P Resolved in favour of Complainant
Poor communications/documents or information not supplied/poor service 142 80
Claims declined(policy terms or conditions not recognised or met) 51 13
Claims declined(non-disclosure) 1 0
Dissatisfaction with policy performance and maturity values 28 3
Dissatisfaction with surrender or paid up values 4 1
Misselling 1 1
Lapsing 46 19
Miscellaneous 9 1
TOTAL 282 118

Return to Main: Complaints Data

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