Stats on Finalised cases per Nature of Complaint
| NATURE OF COMPLAINT | No.of Cases | W/P Resolved in favour of Complainant |
| Poor communications/documents or information not supplied/poor service | 142 | 80 |
| Claims declined(policy terms or conditions not recognised or met) | 51 | 13 |
| Claims declined(non-disclosure) | 1 | 0 |
| Dissatisfaction with policy performance and maturity values | 28 | 3 |
| Dissatisfaction with surrender or paid up values | 4 | 1 |
| Misselling | 1 | 1 |
| Lapsing | 46 | 19 |
| Miscellaneous | 9 | 1 |
| TOTAL | 282 | 118 |
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