Stats on Finalised cases per Nature of Complaint
| NATURE OF COMPLAINT | No.of Cases | W/P Resolved in favour of Complainant |
| Poor communications/documents or information not supplied/poor service | 25 | 9 |
| Claims declined(policy terms or conditions not recognised or met) | 79 | 15 |
| Claims declined(non-disclosure) | 0 | 0 |
| Dissatisfaction with policy performance and maturity values | 1 | 1 |
| Dissatisfaction with surrender or paid up values | 1 | 0 |
| Misselling | 1 | 0 |
| Lapsing | 14 | 5 |
| Miscellaneous | 3 | 0 |
| TOTAL | 124 | 30 |
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