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Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT No.of Cases W/P Resolved in favour of Complainant
Poor communications/documents or information not supplied/poor service 25 9
Claims declined(policy terms or conditions not recognised or met) 79 15
Claims declined(non-disclosure) 0 0
Dissatisfaction with policy performance and maturity values 1 1
Dissatisfaction with surrender or paid up values 1 0
Misselling 1 0
Lapsing 14 5
Miscellaneous 3 0
TOTAL 124 30

Return to Main: Complaints Data

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