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Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT No.of Cases W/P Resolved in favour of Complainant
Poor communications/documents or information not supplied/poor service 177 55
Claims declined(policy terms or conditions not recognised or met) 169 38
Claims declined(non-disclosure) 10 2
Dissatisfaction with policy performance and maturity values 13 1
Dissatisfaction with surrender or paid up values 6 2
Misselling 0 0
Lapsing 65 16
Miscellaneous 25 2
TOTAL 465 116

Return to Main: Complaints Data

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