Stats on Finalised cases per Nature of Complaint
| NATURE OF COMPLAINT | No.of Cases | W/P Resolved in favour of Complainant |
| Poor communications/documents or information not supplied/poor service | 177 | 55 |
| Claims declined(policy terms or conditions not recognised or met) | 169 | 38 |
| Claims declined(non-disclosure) | 10 | 2 |
| Dissatisfaction with policy performance and maturity values | 13 | 1 |
| Dissatisfaction with surrender or paid up values | 6 | 2 |
| Misselling | 0 | 0 |
| Lapsing | 65 | 16 |
| Miscellaneous | 25 | 2 |
| TOTAL | 465 | 116 |
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