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Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT No.of Cases W/P Resolved in favour of Complainant
Poor communications/documents or information not supplied/poor service 47 7
Claims declined(policy terms or conditions not recognised or met) 64 10
Claims declined(non-disclosure) 14 0
Dissatisfaction with policy performance and maturity values 15 0
Dissatisfaction with surrender or paid up values 3 1
Misselling 0 0
Lapsing 9 2
Miscellaneous 8 1
TOTAL 160 21

Return to Main: Complaints Data

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