Call: 0860 103 236

For up to date information about the pandemic visit www.sacoronavirus.co.za

Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT No. of Cases W/P Resolved in favour of Complainant
Poor communications/documents or information not supplied/poor service 26 12
Claims declined (policy terms or conditions not recognised or met) 56 10
Claims declined (non-disclosure) 30 9
Dissatisfaction with policy performance and maturity values 1 0
Dissatisfaction with surrender or paid up values 1 1
Misselling 0 0
Lapsing 8 1
Miscellaneous 1 0
TOTAL 123 33

Return to Main: Complaints Data

Subscribe to our Newsletter