Stats on Finalised cases per Nature of Complaint
| NATURE OF COMPLAINT | No. of Cases | W/P Resolved in favour of Complainant |
| Poor communications/documents or information not supplied/poor service | 52 | 22 |
| Claims declined (policy terms or conditions not recognised or met) | 68 | 42 |
| Claims declined (non-disclosure) | 0 | 0 |
| Dissatisfaction with policy performance and maturity values | 1 | 0 |
| Dissatisfaction with surrender or paid up values | 0 | 0 |
| Misselling | 0 | 0 |
| Lapsing | 30 | 16 |
| Miscellaneous | 7 | 1 |
| TOTAL | 158 | 81 |
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