Stats on Finalised cases per Nature of Complaint
| NATURE OF COMPLAINT | No. of Cases | W/P Resolved in favour of Complainant |
| Poor communications/documents or information not supplied/poor service | 14 | 5 |
| Claims declined (policy terms or conditions not recognised or met) | 80 | 11 |
| Claims declined (non-disclosure) | 5 | 2 |
| Dissatisfaction with policy performance and maturity values | 1 | 0 |
| Dissatisfaction with surrender or paid up values | 0 | 0 |
| Misselling | 0 | 0 |
| Lapsing | 13 | 6 |
| Miscellaneous | 1 | 0 |
| TOTAL | 114 | 24 |
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