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Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT No. of Cases W/P Resolved in favour of Complainant
Poor communications/documents or information not supplied/poor service 84 22
Claims declined (policy terms or conditions not recognised or met) 68 9
Claims declined (non-disclosure) 1 0
Dissatisfaction with policy performance and maturity values 0 0
Dissatisfaction with surrender or paid up values 0 0
Misselling 0 0
Lapsing 4 2
Miscellaneous 1 0
TOTAL 158 33

Return to Main: Complaints Data

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