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Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT No. of Cases W/P Resolved in favour of Complainant
Poor communications/documents or information not supplied/poor service 111 56
Claims declined (policy terms or conditions not recognised or met) 143 51
Claims declined (non-disclosure) 30 9
Dissatisfaction with policy performance and maturity values 9 1
Dissatisfaction with surrender or paid up values 7 0
Misselling 0 0
Lapsing 28 12
Miscellaneous 35 3
TOTAL 363 132

Return to Main: Complaints Data

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