Stats on Finalised cases per Nature of Complaint
| NATURE OF COMPLAINT | No. of Cases | W/P Resolved in favour of Complainant |
| Poor communications/documents or information not supplied/poor service | 39 | 11 |
| Claims declined (policy terms or conditions not recognised or met) | 70 | 30 |
| Claims declined (non-disclosure) | 6 | 2 |
| Dissatisfaction with policy performance and maturity values | 6 | 0 |
| Dissatisfaction with surrender or paid up values | 5 | 0 |
| Misselling | 0 | 0 |
| Lapsing | 21 | 6 |
| Miscellaneous | 9 | 2 |
| TOTAL | 156 | 51 |
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