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Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT No. of Cases W/P Resolved in favour of Complainant
Poor communications/documents or information not supplied/poor service 66 13
Claims declined(policy terms or conditions not recognised or met) 74 18
Claims declined(non-disclosure) 20 1
Dissatisfaction with policy performance and maturity values 5 0
Dissatisfaction with surrender or paid up values 3 1
Misselling 0 0
Lapsing 14 2
Miscellaneous 5 1
TOTAL 187 36

Return to Main: Complaints Data

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