| Details of Finalised Cases resolved by Nature of Complaint | ||||
|---|---|---|---|---|
| Nature of Complaint | No. of Cases resolved in favour of Complainant | % | No. of Cases resolved in favour of Insurer | % |
| Poor communications/documents or information not supplied/poor service | 39 | 47.6% | 43 | 52.4% |
| Claims declined(policy terms or conditions not recognised or met) | 48 | 29.4% | 115 | 70.6% |
| Claims declined(non-disclosure) | 3 | 15.0% | 17 | 85.0% |
| Dissatisfaction with policy performance and maturity values | 0 | 0.0% | 3 | 100.0% |
| Dissatisfaction with surrender or paid up values | 0 | 0.0% | 0 | 0.0% |
| Misselling | 0 | 0.0% | 1 | 100.0% |
| Lapsing | 7 | 35.0% | 13 | 65.0% |
| Miscellaneous | 0 | 0.0% | 7 | 100.0% |
| Total | 97 | 32.8% | 199 | 67.2% |
Return to Main: Complaints Data
