| Stats on Finalised cases per Nature of Complaint | ||||
| NATURE OF COMPLAINT | W/P Resolved in favour of Complainant | W/P Resolved in favour of Insurer | ||
| No.of Cases | % | No.of Cases | % | |
| Poor communications/documents or information not supplied/poor service | 60 | 44.1% | 76 | 55.9% |
| Claims declined(policy terms or conditions not recognised or met) | 84 | 43.5% | 109 | 56.5% |
| Claims declined(non-disclosure) | 3 | 30.0% | 7 | 70.0% |
| Dissatisfaction with policy performance and maturity values | 2 | 8.0% | 23 | 92.0% |
| Dissatisfaction with surrender or paid up values | 1 | 14.3% | 6 | 85.7% |
| Misselling | 1 | 50.0% | 1 | 50.0% |
| Lapsing | 2 | 20.0% | 8 | 80.0% |
| Miscellaneous | 5 | 29.4% | 12 | 70.6% |
| TOTAL | 158 | 39.5% | 242 | 60.5% |
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