| Stats on Finalised cases per Nature of Complaint | ||||
| NATURE OF COMPLAINT | W/P Resolved in favour of Complainant | W/P Resolved in favour of Insurer | ||
| No.of Cases | % | No.of Cases | % | |
| Poor communications/documents or information not supplied/poor service | 13 | 30.2% | 30 | 69.8% |
| Claims declined(policy terms or conditions not recognised or met) | 46 | 44.7% | 57 | 55.3% |
| Claims declined(non-disclosure) | 2 | 20.0% | 8 | 80.0% |
| Dissatisfaction with policy performance and maturity values | 1 | 8.3% | 11 | 91.7% |
| Dissatisfaction with surrender or paid up values | 2 | 25.0% | 6 | 75.0% |
| Misselling | 0 | 0.0% | 2 | 100.0% |
| Lapsing | 3 | 37.5% | 5 | 62.5% |
| Miscellaneous | 6 | 17.1% | 29 | 82.9% |
| TOTAL | 73 | 33.0% | 148 | 67.0% |
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