Stats on Finalised cases per Nature of Complaint
| NATURE OF COMPLAINT |
W/P Resolved in favour of Complainant |
W/P Resolved in favour of Insurer |
||
| No.of Cases | % | No.of Cases | % | |
| Poor communications/documents or information not supplied/poor service | 17 | 44.7% | 21 | 55.3% |
| Claims declined(policy terms or conditions not recognised or met) | 11 | 8.9% | 113 | 91.1% |
| Claims declined(non-disclosure) | 1 | 14.3% | 6 | 85.7% |
| Dissatisfaction with policy performance and maturity values | 1 | 20.0% | 4 | 80.0% |
| Dissatisfaction with surrender or paid up values | 0 | 0.0% | 3 | 100.0% |
| Misselling | 0 | 0.0% | 1 | 100.0% |
| Lapsing | 0 | 0.0% | 4 | 100.0% |
| Miscellaneous | 2 | 25.0% | 6 | 75.0% |
| TOTAL | 32 | 16.8% | 158 | 83.2% |
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