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Staff
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Ombudsman’s Council
Independent Review Of The Office
Complaints Against The Office
Complaints Process
How To Complain
Complaints We Can Consider
Common Complaints
Outside Our Scope
Submit A Complaint
Helpful Tips
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Final Determinations
Final Determinations 2022
Final Determinations 2022
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Case 53 - Sale of accidental life policy, not life policy; manner of sale; was there consensus?
Case 52 - Equity-Fairness; Insurer may not benefit from its own error
Case 51 - Unusual term of policy; insurer’s failure to bring it to complainant’s attention
Case 50 - No consensus; premium refund; compensation for poor service
Case 49 - Interpretation of Exclusion Clause
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