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Media Statement

Funeral Claim on Social Media


A video has been shown on social media of a family carrying a body bag to the branch of an insurer after a funeral claim had been submitted.

This office is not in a position to comment on the matter. We do not have all the facts and there is no complaint in our office regarding the matter.

We can state that the Ombudsman for Long-Term Insurance provides a free service for complainants who have complaints against life insurers, including complaints about funeral policies.

Our contact details are:
3rd Floor, Sunclare Building
Dryer Street
Cape Town

Private Bag X45
Cape Town

Tel.: (021) 657-5000
Fax: (021) 674-0951
Sharecall 086 010 3236

Jennifer Preiss
Deputy Ombudsman

This letter and any attachment may contain information that is confidential or otherwise protected from disclosure. If you are not an intended recipient of this letter, do not duplicate or re-distribute it by any means. Please destroy it and any attachment and notify the sender that you received it in error.


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