Stats on Finalised cases per Nature of Complaint
| NATURE OF COMPLAINT | W/P Resolved in favour of Complainant | W/P Resolved in favour of Insurer | ||
| No.of Cases | % | No.of Cases | % | |
| Poor communications/documents or information not supplied/poor service | 12 | 44.4% | 15 | 55.6% |
| Claims declined(policy terms or conditions not recognised or met) | 24 | 34.8% | 45 | 65.2% |
| Claims declined(non-disclosure) | 1 | 100.0% | 0 | 0.0% |
| Dissatisfaction with policy performance and maturity values | 0 | 0.0% | 0 | 0.0% |
| Dissatisfaction with surrender or paid up values | 0 | 0.0% | 0 | 0.0% |
| Misselling | 0 | 0.0% | 0 | 0.0% |
| Lapsing | 4 | 50.0% | 4 | 50.0% |
| Miscellaneous | 0 | 0.0% | 1 | 100.0% |
| TOTAL | 41 | 38.7% | 65 | 61.3% |
Return to Main: Complaints Data
