Stats on Finalised cases per Nature of Complaint
| NATURE OF COMPLAINT | W/P Resolved in favour of Complainant | W/P Resolved in favour of Insurer | ||
| No.of Cases | % | No.of Cases | % | |
| Poor communications/documents or information not supplied/poor service | 9 | 22.0% | 32 | 78.0% |
| Claims declined(policy terms or conditions not recognised or met) | 9 | 17.6% | 42 | 82.4% |
| Claims declined(non-disclosure) | 0 | 0.0% | 17 | 100.0% |
| Dissatisfaction with policy performance and maturity values | 0 | 0.0% | 9 | 100.0% |
| Dissatisfaction with surrender or paid up values | 0 | 0.0% | 4 | 100.0% |
| Misselling | 1 | 50.0% | 1 | 50.0% |
| Lapsing | 2 | 40.0% | 3 | 60.0% |
| Miscellaneous | 4 | 16.7% | 20 | 83.3% |
| TOTAL | 25 | 16.3% | 128 | 83.7% |
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