- On a weekly basis, the adjudicators meet under the chairmanship of the Ombudsman or Deputy Ombudsman to discuss certain cases and general issues of importance
- Formal case notes are prepared and distributed to the adjudicators prior to the meeting
- Cases discussed at adjudicator meetings often find their way to our website at www.ombud.co.za
- Adjudicator meetings promote sharing of ideas and consistency of approach
- From time-to-time Practice Notes are prepared on various topics to serve as an aide memoire and a rule of thumb
- We have published a selection of these Practice Notes to enable insurers to familiarise themselves with our approach
- Important: we are not bound by our Practice Notes which are intended as guides only
