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  • On a weekly basis, the adjudicators meet under the chairmanship of the Ombudsman or Deputy Ombudsman to discuss certain cases and general issues of importance
  • Formal case notes are prepared and distributed to the adjudicators prior to the meeting
  • Cases discussed at adjudicator meetings often find their way to our website at
  • Adjudicator meetings promote sharing of ideas and consistency of approach
  • From time-to-time Practice Notes are prepared on various topics to serve as an aide memoire and a rule of thumb
  • We have published a selection of these Practice Notes to enable insurers to familiarise themselves with our approach
  • Important: we are not bound by our Practice Notes which are intended as guides only

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